AFTER CARE AND SERVICES QUESTIONS
AUTHENTICITY & VALUATION
HOW CAN I BE SURE MY PIAGET CREATION IS GENUINE?
The authenticity of a Piaget creation can only be determined by a qualified Piaget specialist during a service in one of our service centres or by a reputable auction house such as Christie's, Antiquorum or Sotheby's.
It is advised to only purchase Piaget creations from official Piaget boutiques or authorized retailers, as every new Piaget watch or piece of jewelry comes with a warranty card issued by Piaget.
IS IT POSSIBLE TO REQUEST A CERTIFICATE OF AUTHENTICITY FOR MY PIAGET CREATION?
No, Piaget does not provide any certificates of authenticity.
However, as an alternative, Piaget can provide you a certificate for insurance value.
To avoid counterfeits, we strongly suggest that you always purchase your Piaget creations from Piaget boutiques or authorized retailers.
HOW CAN I KNOW THE VALUE OF MY PIAGET CREATION?
In the event that your Piaget creation is currently available in a Piaget boutique, we can provide you with its current recommended retail value for a new creation purchased at a Piaget boutique or authorized Piaget retailer.
However, if your creation is a vintage piece, Piaget is not able to provide you with a quoted value since it depends on the supply and demand in the watches and jewelry market.
Therefore, only a professional specialized in antique pieces will be able to provide you with an accurate estimate of its value.
If you wish, you can also visit one of our boutiques where one of our sales associates will be happy to assist you with your request.
JEWELRY CARE ADVICE
HOW SHOULD I TAKE CARE OF MY PIAGET JEWELRY PIECE?
Some Piaget jewelry creations are very delicate and require special precautions. Therefore, please avoid certain situations that might damage your jewelry, such as:
- when washing your hands;
- during a sporting activity;
- on the beach;
- in situations leading to intense thermal shocks (e.g. sauna);
- when performing household tasks with corrosive products;
- when gardening or performing any manual activity;
- when applying your makeup and perfume.
Store your jewelry in its original box or carefully wrap it separately and place it in a Piaget travel pouch (available from boutiques), to prevent it from being scratched.
Visit the Taking Care of your Jewel section of our website for more care advices.
WATCH CARE ADVICE
WHAT MAINTENANCE DOES A PIAGET WATCH REQUIRE? SHOULD ANY SPECIAL PRECAUTIONS BE TAKEN?
To preserve the appearance and movement of your watch, avoid any thermal shocks, vibrations and contact with solvents.
Exposure to sunlight, chemical products, extreme temperatures or to magnetic fields might place the optimal working order of your timepiece at risk.
For this reason, we highly recommend that you consult the detailed care advice on our website under the Taking Care of your Watch section.
CAN A PIAGET WATCH BE WORN WHEN PRACTICING SPORTS?
No, to avoid possible deterioration of the movement of your watch, Piaget does not recommend you to wear your timepiece when practicing sports that may lead to frequent strong vibrations and impacts.
Our luxury watches are precision instruments and repeated, sharp impacts may have a negative influence on movement accuracy or even cause damage.
HOW CAN A PIAGET WATCH BE PROTECTED FROM THE EFFECTS OF MAGNETIC FIELDS?
In everyday life, we increasingly come into contact with magnetic fields. Magnets (from the fridge, from a handbag, etc.), televisions, hi-fi equipment and electrical household appliances such as microwaves can affect the correct operation of your watch. While they will not actually damage your watch, they may alter its precision or even cause it to stop.
If you have any doubts, take your watch to your nearest Piaget boutique or authorized retailer to be checked.
WHAT PRECAUTIONS SHOULD BE TAKEN WHEN USING A PIAGET WATCH IN WET ENVIRONMENTS?
With the exception of a few specific models (especially some vintage models), Piaget watches are designed and crafted to guarantee water-resistance to at least 30 meters. However, the functions, push-pieces and crown on your watch should not be operated underwater.
In the event of persistent condensation underneath the crystal, we recommend for you to have your watch checked. Non-water-resistant watches are resistant to dust and ambient humidity. However, they should not be brought into contact with liquids or subjected to high-humidity environments such as inside a sauna. The water-resistance of your watch may be affected when exposed to extreme temperatures, sudden atmospheric changes (e.g. sauna), cosmetics, cleaning products or perspiration.
Make sure to always rinse your watch in fresh water after you have been swimming in the sea or in a pool. Additionally, try as much as possible to avoid submerging your leather strap in water as humidity might accelerate your strap's aging process.
For more preservation and care advice, we highly recommend that you consult the Taking Care of your Watch.
WHEN SHOULD A MANUALLY WOUND MECHANICAL WATCH BE WOUND?
To ensure optimum performance, we recommend that you fully wind your mechanical watch once a day, ideally at the same time. When you wind it, make sure you do not force the crown when it stops, as this could seriously damage the movement.
WHAT SHOULD BE DONE IF A PIAGET AUTOMATIC WATCH DOES NOT MAINTAIN THE FULL DURATION OF ITS POWER RESERVE?
It may happen that on some days you have too little activity to guarantee ideal winding conditions for your watch's automatic movement.
In case the problem happens in other circumstances, the power reserve of your watch should be tested by a Piaget boutique or authorized retailer.
IS THERE A RECOMMENDED TIME TO CHANGE THE DATE OF A PIAGET WATCH?
Yes, the date must never be set between 9 p.m. and 3 a.m., otherwise the mechanism may be damaged. It is during these hours that the pinions position themselves to automatically change the date. Be especially careful to always change the date outside of this time zone.
HOW LONG DOES THE BATTERY OF A QUARTZ PIAGET WATCH LAST?
The battery lifetime depends on the model and usage. In theory, the battery of your Piaget timepiece needs to be replaced every 2 years on average. Our watchmakers can quickly perform this simple service for you during a routine check.
We strongly advise against leaving a dead battery inside a Piaget watch for long periods of time to avoid any damage.
WHAT IS THE LIFE SPAN OF A PIAGET STRAP? WHAT SHOULD I DO TO PRESERVE IT?
Straps are vulnerable to the acidity of skin, perspiration, temperature changes, long exposure to sunlight and cosmetics. Our straps are precious creations and require some care in order to keep them in the best possible condition. We recommend that you avoid contact with water or any other liquids that might cause damage.
To provide maximum protection for your strap, we highly recommend that you consult the detailed care advice on our website under the Taking Care of your Watch section.
To order a new strap, please contact your nearest Piaget boutique or authorized retailer.
CAN A PIAGET WATCH BE PERSONALIZED?
Yes, it is possible to personalize your Piaget watch. We offer numerous watch straps or bracelet combinations with several options of colors, finishes, buckles, etc.
You may also choose to engrave your watch depending on the model.
Any modification request should be approved by a Piaget boutique or authorized Piaget retailer.
If any modification is performed by a non-authorized service center, Piaget will no longer be able to service your watch.
To accessorize your watch, please take it to your nearest Piaget boutique or authorized retailer.
JEWELRY SERVICING & REPAIRS
CAN A PIAGET JEWELRY BE ENGRAVED?
Yes, Piaget offers you the possibility to engrave your jewelry free of charge when requested within the 3 months following the purchase date.
Engraving feasibility depends both on the model and on the desired engraving. We therefore recommend you to take your creation to your nearest Piaget boutique.
WHERE CAN PIAGET JEWELRY BE EXAMINED AND REPAIRED?
If you wish to service your jewelry, we invite you to visit your nearest Piaget boutique.
You can also get in touch with our Client Relations Service for guidance.
WHAT SHOULD BE DONE IN THE EVENT THAT A POSSESSION JEWEL DOES NOT TURN ANYMORE?
In the event that your Piaget Possession jewelry has ceased to turn, please bring it to your nearest Piaget boutique. This problem might appear following repeated or sharp impacts.
SHOULD PIAGET JEWELRY BE POLISHED REGULARLY?
Yes, regular polishing will help to restore your creation close to its original condition. It is carried out entirely by hand by highly experienced polishers. A polishing service removes an extremely fine layer of metal this is why jewels should be polished only when necessary.
Please visit the Servicing your Jewel section of our website for more details about Piaget's polishing service.
CAN PIAGET JEWELRY BE ADJUSTED?
Yes, in most cases, Piaget rings, necklaces and chains can be adjusted.
However, it might not be possible for some models due to their very specific conception.
Please visit your nearest Piaget boutique for guidance and advice.
WATCH SERVICING & REPAIRS
WHERE CAN A PIAGET WATCH BE EXAMINED AND REPAIRED?
If you wish to service your watch, we invite you to visit your nearest Piaget boutique or authorized retailer.
You can also get in touch with our Client Relations Service for guidance.
WHERE CAN A PIAGET WATCH BATTERY BE CHANGED?
When the battery of your Piaget watch no longer works, it should only be replaced by a Piaget boutique or authorized retailer.
WHY SHOULD I HAVE MY TIMEPIECE SERVICED? HOW OFTEN SHOULD IT BE TAKEN IN FOR SERVICING?
Regular maintenance by a Piaget boutique or authorized retailer is the best way to ensure the longevity of your creation. In everyday use, your watch might be subject to many stresses such as vibrations, impacts, dust, water, UV radiation, perspiration or fluctuations in temperature.
For this reason, we recommend you to service your watch every three to four years.
For more details please visit the Servicing your Watch section of our website.
HOW DO I ENSURE THAT A PIAGET WATCH IS WATER RESISTANT?
We recommend that you have the water resistance of your Piaget watch examined regularly, particularly in the case of regular sporting activity or if your watch frequently comes into contact with water.
Piaget's watchmakers or authorized retailers are authorized to carry out the regular maintenance and water-resistance services.
HOW CAN A VINTAGE PIAGET WATCH BE RESTORED?
In the event that you would like to restore your vintage piece, please visit your nearest Piaget boutique or authorized retailer.
Such specific and highly qualified work may only be carried out by authorized Piaget retailers or by a team of specialists in the Piaget manufacture in La Côte-aux-Fées (Switzerland). When vintage pieces are restored, they recover their original performance.
SHOULD A PIAGET WATCH THAT IS NOT WORN VERY OFTEN BE SERVICED REGULARLY?
Yes, even if you do not wear your Piaget watch very often, the mechanism can wear out with the time and should be inspected regularly.
For this reason, we recommend that you service your watch every three to four years, independent of usage.
HOW LONG IS A PIAGET WATCH GUARANTEED FOR?
Your Piaget watch is guaranteed for a period of 24 months.
The International Piaget Guarantee applies to Piaget watches sold or presented for repair under guarantee in any country except the United States of America and Canada.
You can also get a 12 month guarantee after servicing your watch with a Piaget boutique or authorized retailer.
Please visit the Documentation for your Watch section on our website to find further details about this guarantee.
I HAVE LOST MY WARRANTY CARD. WHAT SHOULD I DO?
Piaget watch warranty cards are only issued once.
In the event that you have lost your card and wish to activate the warranty, the invoice delivered by Piaget or by an authorized retailer is an acceptable replacement to do so.