Shipping your creation

The service request from home is available for only genuine Piaget creations under a registered public sales price of 50’000 €.

For the full terms & conditions, please consult our Conditions of Service.

For FRANCE, GERMANY, ITALY, SPAIN, SWITZERLAND AND UNITED-KINGDOM

In order to send your creation to our workshop, 

Please Click here to be directed to our Piaget Client Care Platform (care.piaget.com).

On our Piaget Care platform, you will be able set-up an account and request a complimentary shipping kit to be sent directly to your home. 

Easily pack your creation inside our shipping kit and utilize the pre-paid shipping label to safely send to our workshop to be analysed by our experts. 

With our home service, you may access all details regarding your service request at any time, including its progress and tracking, as well as paying your cost estimate. 

Only genuine Piaget creations under a maximum recommended retail price of 50 000 € are eligible for the home service option. 

If you have any questions, our Piaget Ambassadors would be happy to asist you. Our telephone number is +34 914 14 86 24 and available Monday-Friday 10am-6pm and on Saturdays from 9am to 5.00pm. Alternatively, we invite you to email us at europe@clientcare.piaget.com. 

Please consult our Conditions of Service for the full terms and conditions. 

For OTHER EUROPEAN COUNTRIES*

1. CONTACT

Kindly fill in the Service Request Form and send it by email to our concierge at europe@clientcare.piaget.com or contact us by phone at +44 800 279 51 10. We will then send you a special prepaid shipping kit.

* Eligible countries : Belgium, Luxembourg, Portugal, Ireland, Norway, Danmark, Sweden, Austria, Finland, The Netherlands)

2. PACKING AND SENDING YOUR CREATION

1. Take a picture of your creation (front and back) for your records.

2. Fill out and sign the Service Request Form.

3. Follow the instructions of the kit and place your creation in the shipping package, along with the completed and signed request form. 

4. Send it through our carrier along with the prepaid label. We will cover the shipping fees.

3. DIAGNOSIS AND COST ESTIMATE

Upon receipt of your watch, a diagnosis will be performed to determine the type of service required and a cost estimate will be sent to you by email.

4. SERVICING PERFORMED BY OUR EXPERTS

Your approval of the Cost Estimate will be required to be able to proceed with the requested service (unless your watch is under guarantee, in which case your watch will go straight into repair).

In the event that you refuse the Cost Estimate, we will not go through with the servicing, and your watch will be returned in the condition we received it without any additional fees.

5. PAYMENT

Once the intervention is completed and if applicable, you will receive an invoice.

For Belgium, Luxemburg, Portugal, Netherlands, Denmark, Finland, Sweden, Ireland:

• A bank transfer payment will be requested.

For Italy:

• Payment will be requested upon delivery (cash on delivery).

6. DELIVERY

For Belgium, Luxemburg, Portugal, Netherlands, Denmark, Finland, Sweden, Ireland:

• We will proceed with delivering your watch after payment is received. Shipping details will be confirmed by our carrier.

For Italy:

• Payment of the intervention will take place at the time of delivery (cash on delivery).