Shipping your creation
1. Contact us
Kindly fill in the Service Request Form and send it by email to our concierge at middle-east@clientcare.piaget.com
or contact us by phone at +971 4 240 6290. We will then organize the pick-up of your creation at the location of your convenience.
Only genuine Piaget products are eligible for this service. For the full terms & conditions, please consult our Conditions of Service.
You can also contact one of our boutiques below to benefit from this service:
Fashion Avenue, Mall of Emirates and Sowwah boutique
- Piaget Boutique at Dubai Mall Fashion Avenue
Expansion Ground Floor - Unit GF298, P.O.Box 27156, Dubai UAE
Tel : +971 4 339 8223, Fax : +971 4 337 0023
dubaimallfashionavenue@piaget.com
- Piaget Boutique at Mall of the Emirates
First Floor Unit 29 - PO Box 33269, Dubai UAE
Tel +971 4 347 6336 Fax +971 4 347 6336
- Piaget Boutique The Galleria Mall
The Galleria at Abu Dhabi Global Market Square
Al Maryah Island, P.O. Box 33269, Abu Dhabi, UAE
Tel: +971 2 667 0044
2. Pick up or your creation
Upon receipt of your Service Request Form, Piaget will contact you by telephone to arrange the pickup of your product by our transportation partner.
You will receive a confirmation of the date, time and address of the scheduled pickup appointment via e-mail.
For the pick-up, a copy of the warranty card or proof of purchase / service if your time-piece is still under guarantee.
3. Diagnosis and cost estimate
Upon receipt of your creation , a diagnosis will be performed to determine the type of service required and a cost estimate will be sent to you by email.
4. Servicing performed by our experts
Your approval of the Cost Estimate will be required to be able to proceed with the requested service (unless it is covered by your creation guarantee, in which case your creation will go straight into repair).
In the event that you refuse the Cost Estimate, we will not go through with the servicing, and your creation will be returned in the condition we received it, without any additional fees.
5. Payment
Once the intervention is completed and if applicable, you will receive an invoice. Payment can be done easily with our Contact Center, they will get in touch and perform a secured payment after completion of the intervention.
6. Delivery
We will proceed with delivering your creation after payment is received. Your creation will be delivered by hand at the location of your convenience
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