DOCUMENTATION FOR YOUR WATCH
Here you will find all you need for Piaget watch warranties, certificates and manuals.
OUR INTERNATIONAL WARRANTY
Our International Warranty applies to Piaget watches purchased or presented for warranty service in any country.
WHAT OUR WARRANTY COVERS AND FOR HOW LONG
Care and expertise went into your PIAGET watch, respecting PIAGET's strict quality standards. Nevertheless, the watch is covered by this PIAGET International Warranty against defects in manufacturing and materials. Please contact one of the authorised PIAGET Boutiques, authorised retailers or Concierges located around the world (see PIAGET service contacts below) and they will be able to provide warranty service.
PIAGET warrants its product against defects in materials and manufacturing for a period of two (2) years from the date of purchase. If the product is returned during the Warranty period, PIAGET will, at its sole discretion, repair any defective watch and/or replace any defective parts free of charge within a reasonable time after the product is returned. Upon expiration of the Warranty period, any repairs will be subject to a service charge.
HOW TO OBTAIN SERVICE
You may obtain service by bringing or sending the watch to your authorised PIAGET boutique or authorised retailer as further indicated below. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance.
In order to obtain service through this PIAGET International Warranty, the returned watch must be accompanied by the original Warranty Certificate that was included with the watch at the time of purchase, duly completed, dated, stamped and signed by an authorised PIAGET boutique or authorised retailer, or by the electronic Warranty card which has been activated by the PIAGET boutique or authorised retailer at the time of purchase. Such a certificate may only be filled- out by an authorised PIAGET boutique or authorised retailer.
WHAT IS NOT COVERED UNDER THE PIAGET INTERNATIONAL WARRANTY
The PIAGET International Warranty does not cover:
(a) defects and damages due to loss, theft or fire or other causes beyond our control;
(b) defects and damages resulting from misuse or negligence, or from accident;
(c) defects and damages caused by improper use (knocks, dents, crushing to the case or crystal, etc.), alterations, tampering, dismantling or services and repairs completed by anyone else than an authorised PIAGET service center, or by the use of components other than those recommended by PIAGET.
(d) defects and damages due to normal wear and tear;
(e) any non-metallic straps (leather, rubber synthetic polymer, etc.);
(f) watches where the serial number originally imprinted on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
(g) routine maintenance and cleaning.
If your watch is water-resistant, this feature will be guaranteed only if an authorised PIAGET service center has performed the water-resistance test after each opening of the case, for whatever reason.
Our Technical Department takes special care in repairing Piaget pieces. With each repair, you are given a twenty-four-month guarantee from our After-Sales Service Center. This will cover the cost of labor and spare parts but is distinct from the International Piaget Guarantee received when you purchase your watch.
Problems resulting from accidents, poor treatment, improper or abusive use (impacts, crushing, humidity for non-waterproof watches, etc.), alterations, and manipulations or repairs that were not performed by an authorised Piaget distributor are not covered by this guarantee.
DETAILED GUARANTEE DESCRIPTION
The texts relating to the international guarantee, limited warranty and repair certificates are provided for information purposes only. They do not in themselves constitute effective guarantees. Piaget declines any responsibility in this respect. Only the guarantee certificate duly filled in, dated, stamped and signed by an authorised retailer entitles the holder to benefit from the said guarantee for the corresponding watch.
Counterfeits: no services will be performed on a counterfeit or fake Piaget watch.
Furthermore, Piaget reserves the right not to repair or carry out any service work on watches that have been altered, modified or repaired by a non-Piaget-authorised retailer or service center.