Shipping your creation

In order to send your creation to our workshop, 

Please Click here to be directed to our Piaget Client Care Platform (care.piaget.com).

On our Piaget Care platform, you will be able set-up an account and request a complimentary shipping kit to be sent directly to your home. 

Easily pack your creation inside our shipping kit and utilize the pre-paid shipping label to safely send to our workshop to be analyzed by our experts. 

With our home service, you may access all details regarding your service request at any time, including its progress and tracking, as well as paying your cost estimate. 

Only genuine Piaget creations under a maximum recommended retail price of $80,000 USD are eligible for the home service option. 

If you have any questions, our Piaget Ambassadors would be happy to assist you. Our telephone number is +1 877 874 2438 and available Monday-Friday 9am-5:30pm EST. Alternatively, we invite you to email us at usa@clientcare.piaget.com . 

Please consult our Conditions of Service for the full terms and conditions. 

1. Contact us

Kindly fill in the Service Request Form and send it by email to our concierge at usa@clientcare.piaget.com or contact us by phone at +1 877 874 2438. We will then send you a special prepaid shipping kit.

Only genuine Piaget products are eligible for this service. For the full terms & conditions, please consult our Conditions of Service.

2. Packing and sending your creation  

4 steps for sending your creation to us:

• Take a picture of your creation (front and back) for your records.
• Fill out and sign the Service Request Form. 
• Follow the instructions of the kit and place your creation in the shipping package, along with the completed and signed request form.